ITS Transforming to Meet Evolving University Needs
This message has been approved by Rebekah Dorn, director of change leadership and planning, for distribution to faculty and staff.
ITS looks different than it did one year ago. We’ve realigned our organization to improve service delivery and amplify team synergies, deconstructed and reconstructed long-standing processes that no longer served their purpose, broken down barriers between us and the campus community and proved we could successfully support an entire remote workforce and academic environment.
This shift is due in large part to constructive feedback we received in the 2019 Voice of the Community campaign. Over the past twelve months, we’ve strived to not only fix problems but also listen to frustrations. Not only deliver solutions, but also improve experiences. Not only provide support, but also work alongside campus partners to find mutually beneficial solutions.
Recent highlights include:
- Provided Zoom training and troubleshooting support for faculty members
- Distributed document cameras and other technology necessary for remote instruction to faculty
- Published a “TechList” of technology requirements and resources for incoming students
- Created online training module for myFSU Student Central system for virtual new student orientation sessions
- Published 18-month ITS annual report highlighting partnerships and accomplishments
- Provided remote assistance tool to university IT professionals to enable virtual IT support
- Launched IT Pro Pass procedure for IT professionals to receive quicker, more specialized support
- Partnered with Dirac Science Library to offer virtual technical training sessions
- Created applications to support COVID-19 reporting and contact tracing
- Planning one-year follow-up Voice of Community survey to assess progress
Follow our journey and see where the road ahead leads us by visiting the Voice of the Community webpage.